By purchasing an animal, you are agreeing to our policies and guarantees in their entirety. 

1. We guarantee the health, sex, and genetics of every animal sold. See the bottom of our policy for all specific guarantees. 

2. We only ship on Mondays, Tuesdays, and Wednesdays for next-day arrival. For the safety of your animal, shipping will only occur when temperatures are between 40 and 90 degrees in both departing and arriving city. We will not ship a snake until the animal in question has taken at least four meals., and we will not ship geckos until they have reached at least 5g. Payments must be made in full including shipping before an animal will be shipped. 

3. We are happy to hold an animal for you, but in order to hold we required a 25% non-refundable deposit. Payment plans are done on a case-by-case basis but generally we are happy to work out a payment plan with you. The animal in question must be paid for in full before shipping. 

4. You must be 18 years or older to purchase an animal. 

5. If at any point you decide to release an animal bought from us from your possession, whether by circumstance or otherwise, we would be happy to take an animal back from you, even months or years later. All of our animals are companions and pets as well as breeders, so should you decide that an animal is no longer a good fit for you, you can get in contact with us and will only have to pay shipping to send the animal back to us. 

Currently we can accept PayPal and credit card payments. 

Live Arrival Guarantee: We guarantee that your animal will arrive alive and healthy, provided the animal is picked up from your local hub or accepted at your door upon first delivery. If you are not present to accept the snake upon the first delivery attempt, the live arrival guarantee is void. 

Health Guarantee: We guarantee the health of an animal for 7 days after arrival. You must send us an arrival update on the animal within one hour of the animal's arrival. If you do not send us an update within this time frame, the health guarantee is void. Should the animal pass away due to something that is not related to new owner care, we will provide a refund or an exchange depending on the circumstance. 

Sex guarantee: We guarantee the sex of ball pythons sold. For geckos, there is no sex guarantee if the gecko is sold as 'unsexed,' which we will do if we are not 100% sure about the sex. A gecko may be sold as possible or probable male or female, but this is not a sex guarantee, simply an educated guess. 

Genetics Guarantee: We guarantee the genetics of every animal sold, including hets. All animals will be priced and described according to the genetics we can guarantee are present in the animal. If we are unsure of a trait, the animal will be sold as "possible," in which case there is no guarantee on that particular genetic trait. Lineage can be provided for both ball pythons and geckos.